Local and county officials in Pike County are considering filing suit against cable and internet provider Suddenlink over what officials say are numerous complaints about service outages and other issues.

At a special meeting of the Pikeville City Commission on Tuesday, Pikeville City Attorney Rusty Davis told the commission that perhaps the only way to deal with ongoing complaints against Suddenlink — which reached a fever pitch during a recent outage that occurred during a University of Kentucky men’s basketball game telecast — is to consider filing a class action lawsuit against Suddenlink parent company Altice.

During Tuesday’s meeting, commissioners heard some complaints about service issues and outages from Suddenlink customers. Officials also voiced their own frustrations.

A representative from Altice was at the meeting and told the commission that the best way for customers to have service issues addressed is to report them to the company. Officials and customers alike at the meeting, however, say they have had difficult times contacting the company and are subjected to long hold times.

Davis said he wasn’t satisfied with the answers delivered to the commission about Suddenlink. He says a questionnaire will soon be sent to Pikeville Suddenlink customers to gather information about their service issues. The questionnaire is an initial step in filing suit against the company.

The commission took no official action at Tuesday’s meeting. In a regular meeting of the Pike County Fiscal Court, the county’s commissioners approved hiring an attorney to provide legal services relative to the Suddenlink situation.